Speaking of a group effort, the Envoy team couldn\u2019t see this kind of success alone, and they were sure to include other employees from all across the airport in their celebration, including our colleagues at the TSA and the Jack Brooks Regional Airport management team..<\/p>\n
\u201cYou all have very high performance numbers, and that\u2019s something to be very proud of,\u201d said Envoy Senior Vice President of Customer Services John Jaynes<\/strong>. \u201cMake sure you thank the other partners here at BPT who contributed to this excellent win.\u201d<\/p>\n Under the current schedule, the Envoy team at BPT sees only one DFW turn flight per day. Sounds simple, right> But that means that one missed turn, delayed departure or mishandled bag has a greater impact on the station\u2019s numbers. With only one opportunity a day to bring in and send out an aircraft, the performance on the metrics that determine the quarterly winners of the Customer Cup \u2013 on-time departures and turns, baggage handling (MBR) and general customer service \u2013 are all the more important.<\/p>\n \u201cIt\u2019s a very close margin, so much so that even just one mishandled bag or customer service delay could have prevented you all from winning this award,\u201d said Vice President of Airport Services Planning Kevin Ward<\/strong>. \u201cThere are some stations across the system that have never won this award, so team Beaumont beating 52 others to win this for the third time is quite a significant accomplishment.\u201d<\/p>\n Way to rack up those trophies, BPT!<\/p>\n![\"\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2024\/09\/IMG_2024_BPT-2Q24-Customer-Cup-12.jpg\")
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