{"id":12916,"date":"2020-01-24T09:19:57","date_gmt":"2020-01-24T15:19:57","guid":{"rendered":"https:\/\/www.envoyair.com\/?p=12916"},"modified":"2020-01-24T09:19:57","modified_gmt":"2020-01-24T15:19:57","slug":"compassionate-teamwork-helps-passenger-need-2","status":"publish","type":"post","link":"https:\/\/www.envoyair.com\/2020\/01\/24\/compassionate-teamwork-helps-passenger-need-2\/","title":{"rendered":"Compassionate teamwork helps passenger in need"},"content":{"rendered":"

Those on the outside of aviation looking at our employees in customer service, maintenance, flight crews and beyond, aren\u2019t always seeing the full story. Each person that calls aviation their home is just that, a person, a human with more than just a job to do.<\/p>\n

The most important and valuable part of what we do is connect people to people. At Envoy, it\u2019s the family-feel and teamwork that accomplishes that connection on a human level.<\/p>\n

When Envoy Flight Attendant Markquise Carter boarded his seemingly normal flight, he noticed that one of his passengers was having a not-so-normal day. The visibly upset passenger told Markquise that their loved one was in the hospital in critical condition, but felt powerless knowing\u00a0they still had a connecting flight out of Dallas-Fort Worth Airport before getting to\u00a0their family member in time.<\/p>\n

Everything in their power<\/h3>\n
\"IMG_teamwork_flight_crew_blog_MLI_jan<\/a>
Left to right: Flight Attendant Markquise Carter, Captain Ahmet Ismailoglu (and “Bebe”), First Officer Matt Holloway.<\/figcaption><\/figure>\n

Markquise had only one option to help the passenger, he relayed the information to the flight crew and they took it from there. Luckily, but not so surprisingly, two compassionate and sympathetic pilots sat just behind the flight deck door.<\/p>\n

\u201cMy family experienced a similar tragedy, so in an instant, I connected with the pains and uncertainty of the passenger,\u201d said Envoy Captain Ahmet Ismailoglu. \u201cI wanted to do everything I could so\u00a0they wouldn\u2019t have to go through the same hardships we went through.\u201d<\/p>\n

Waiting to depart for DFW, Ahmet did something rare \u2013 he told Air Traffic Control that they were unable to accept a delay. While the safety of the flight and its passengers is always paramount, the ATC controller worked to accommodate their request as soon as they learned the situation onboard their aircraft.<\/p>\n

From there on, each controller and dispatcher knew of their flight\u2019s situation and handled them with urgency, according to Ahmet. The flight to DFW is normally an hour-long flight, but Ahmet said they were able to make it in 35 minutes.<\/p>\n

Ahmet\u2019s co-pilot, First Officer Matt Holloway, played a huge part in keeping the communication lines open and efficient. A former medical evacuation pilot, Matt spoke \u201cwith the tempo of an auctioneer whose expeditious precision was personified that day,\u201d said Ahmet.<\/p>\n

“Aligning the\u00a0stars and moon”<\/h3>\n

Now at DFW, Envoy Operations, who coordinate our flights\u2019 arrival and departure gates, quickly changed the arrival gate from Terminal E to Terminal B \u2013 to the gate directly next to the passenger\u2019s connecting flight.<\/p>\n

\u201cWhen I informed the passenger there was a gate change and\u00a0their\u00a0connecting gate was right next door, they just started crying and kept thanking the crew,\u201d Markquise recalled.<\/p>\n

As the crew, the passenger and the rest of the people onboard that flight waited for the jet bridge to attach to the aircraft, they had a \u201chug it out and pep talk moment,\u201d recalled Ahmet.<\/p>\n

\u201cThe passenger was understandably going through a range of emotions,\u201d he said. \u201cHurt, grateful, lost \u2013 all behind a veil of tears, which swept across everyone <\/em>on the plane.\u201d<\/p>\n

\"employee<\/a>
Left to right: Passenger Services Agents in Chicago, Fleet Service Clerks in Dallas-Fort Worth, and Flight Crew in DFW.<\/figcaption><\/figure>\n

From top to bottom, start to finish, the amazing Envoy teamwork on display that day is a quintessential example of the kind of human spirit that permeates the company and the industry. As Markquise said, \u201cit shows that airline employees are human just like anyone else, and that we care about our passengers that we have with us.\u201d<\/p>\n

\u201cAligning the stars and moon\u201d for the passenger in need that day, is part of the everyday challenges we face as a whole as an airline, said Ahmet.<\/p>\n

\u201cNot one flight is the same as the last, but we try very hard to create a consistent experience,\u201d he said. \u201cWith steadfast ambition, I can only hope our guests understand our dedication to them goes beyond the cost of their ticket. It\u2019s the promotion of humanity, for me.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Those on the outside of aviation looking at our employees in customer service, maintenance, flight crews and beyond, aren\u2019t always seeing the full story. Each person that calls aviation their home is just that, a person, a human with more than just a job to do. The most important and valuable part of what we […]<\/p>\n","protected":false},"author":25,"featured_media":41952,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[105,64,622,66,77,78,144,623,173,210,86,51,68,118,92,87,88,324,98,80,293],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/12916"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=12916"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/12916\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/41952"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=12916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=12916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=12916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}