{"id":12424,"date":"2019-10-16T13:54:00","date_gmt":"2019-10-16T18:54:00","guid":{"rendered":"https:\/\/www.envoyair.com\/?p=12424"},"modified":"2019-10-16T13:54:00","modified_gmt":"2019-10-16T18:54:00","slug":"double-heroes-northwest-arkansas-2","status":"publish","type":"post","link":"https:\/\/www.envoyair.com\/2019\/10\/16\/double-heroes-northwest-arkansas-2\/","title":{"rendered":"Double the Heroes in Northwest Arkansas"},"content":{"rendered":"
When trouble strikes, sometimes there\u2019s no time for thinking; just doing. <\/em>That’s when heroes emerge.<\/p>\n At Northwest Arkansas Regional Airport (XNA), two such heroes sprang into action when they were alerted that a customer was experiencing a seizure in the men\u2019s restroom. The two Envoy agents, working the ticket at the time, counter suddenly rushed to help the man in distress.<\/p>\n When they\u00a0entered the restroom, Customer Service Agents\u00a0Daisy Agosto and\u00a0Lilly Soto (shown above, left to right) found the customer convulsing inside the stall. Daisy mustered enough strength and adrenaline to force open the locked stall to get to him.<\/p>\n While she attempted to stabilize the customer, Lilly retrieved First Class passenger blankets from their breakroom, and used them to pad the tile floor and wall. Both Lilly and Daisy stayed with the man until he gained consciousness and airport police arrived on the scene.<\/p>\n Sargeant David Ibarra of the XNA Police, who was the first to arrive, commended the women for their heroic efforts.<\/p>\n \u201cIt is an honor to work with consummate professionals,\u201d he said. \u201cI have no doubt that the actions of Daisy Agosto and Lilly Soto prevented this man from serious injury or the loss of his life.\u201d<\/p>\n“Treat everyone like family”<\/h3>\n