{"id":12424,"date":"2019-10-16T13:54:00","date_gmt":"2019-10-16T18:54:00","guid":{"rendered":"https:\/\/www.envoyair.com\/?p=12424"},"modified":"2019-10-16T13:54:00","modified_gmt":"2019-10-16T18:54:00","slug":"double-heroes-northwest-arkansas-2","status":"publish","type":"post","link":"https:\/\/www.envoyair.com\/2019\/10\/16\/double-heroes-northwest-arkansas-2\/","title":{"rendered":"Double the Heroes in Northwest Arkansas"},"content":{"rendered":"

When trouble strikes, sometimes there\u2019s no time for thinking; just doing. <\/em>That’s when heroes emerge.<\/p>\n

At Northwest Arkansas Regional Airport (XNA), two such heroes sprang into action when they were alerted that a customer was experiencing a seizure in the men\u2019s restroom. The two Envoy agents, working the ticket at the time, counter suddenly rushed to help the man in distress.<\/p>\n

When they\u00a0entered the restroom, Customer Service Agents\u00a0Daisy Agosto and\u00a0Lilly Soto (shown above, left to right) found the customer convulsing inside the stall. Daisy mustered enough strength and adrenaline to force open the locked stall to get to him.<\/p>\n

While she attempted to stabilize the customer, Lilly retrieved First Class passenger blankets from their breakroom, and used them to pad the tile floor and wall. Both Lilly and Daisy stayed with the man until he gained consciousness and airport police arrived on the scene.<\/p>\n

Sargeant David Ibarra of the XNA Police, who was the first to arrive, commended the women for their heroic efforts.<\/p>\n

\u201cIt is an honor to work with consummate professionals,\u201d he said. \u201cI have no doubt that the actions of Daisy Agosto and Lilly Soto prevented this man from serious injury or the loss of his life.\u201d<\/p>\n

“Treat everyone like family”<\/h3>\n
\"IMG_XNA_CS_RAH_October_2019-2\"<\/a>
Daisy Agosto (left) and Lilly Soto (right) show off their new capes.<\/figcaption><\/figure>\n

For their heroic efforts, Lilly and Daisy received the American Airlines Real American Hero award, which recognizes employees for their life-saving efforts. Lilly and Daisy will also receive a one-thousand dollar cash prize and a very special hero cape.<\/p>\n

\u201cIt feels good to be called a hero,\u201d said Daisy. \u201cIf we weren\u2019t there, I don\u2019t know what would have happened to him. Even though I don\u2019t know him, I have family like him who suffer from seizures. So, I only did what I would do for anyone in my family.\u201d<\/p>\n

Both Lilly and Daisy, who are second-cousins, have experience taking care of seizure victims in their family. For Lilly, her experience with the harrowing ordeal started at eight years old with her mother who suffers from epilepsy.<\/p>\n

\u201cWhen I saw that he was seizing, I didn\u2019t really think about what to do \u2013 I just did it,\u201d said Lilly. \u201cI\u2019ve seen this a lot in my life, so I just knew what to do.\u201d<\/p>\n

Right place, right time<\/h3>\n
\"IMG_XNA_CS_RAH_October_2019-11\"<\/a>
General Manager Steven Shatsky with his team of Customer Service Agents at XNA.<\/figcaption><\/figure>\n

The agents\u2019 quick thinking and decisive actions are definitely innate to them, but Envoy General Manager Steven Shatsky would also like to think that their preparedness played a part in their successful efforts.<\/p>\n

\u201cWe\u2019ve had\u00a0ten Real American Heroes here at XNA,\u201d said Steven, addressing his employees at his safety briefing. \u201cHow do we find ourselves in the right positions and spring into action to prevent dangers? Because we\u2019re prepared and work as a team.\u201d<\/p>\n

The teamwork of Daisy and Lilly certainly handled the situation, which Daisy said is something that could happen at any time in their line of work.<\/p>\n

\u201cThe most important part of our job is safety,\u201d she said. \u201cYou never know when an emergency will happen. You don\u2019t plan on them, you just have to always be thinking about safety.\u201d<\/p>\n

All in a day’s work<\/h3>\n
\"IMG_XNA_CS_RAH_October_2019-10\"<\/a>
Lilly Soto (fourth from left) poses with a team of Customer Services Agents on the ramp at XNA.<\/figcaption><\/figure>\n

For Lilly, who said she \u201cwears her heart on her sleeve,\u201d the fact that she was able to help someone is an important part of her job at XNA. If something doesn\u2019t go quite right for a customer, Lilly does everything she can to help make their day a little better.<\/p>\n

\u201cIf there\u2019s a need, I\u2019ll help,\u201d said Lilly. \u201cEven if it\u2019s just a weather delay, I want to help our customers. Sometimes there\u2019s nothing I can do, and that breaks my heart that I can\u2019t do magic and make the rain go away.\u201d<\/p>\n

It wasn\u2019t magic that they performed on that crucial morning to save the customer\u2019s life, but it was heroic.<\/p>\n

\u201cI\u2019m just grateful that he\u2019s alive,\u201d Daisy said. \u201cThat\u2019s the only thing that matters. I\u2019m just doing my job.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

When trouble strikes, sometimes there\u2019s no time for thinking; just doing. That’s when heroes emerge. At Northwest Arkansas Regional Airport (XNA), two such heroes sprang into action when they were alerted that a customer was experiencing a seizure in the men\u2019s restroom. The two Envoy agents, working the ticket at the time, counter suddenly rushed […]<\/p>\n","protected":false},"author":25,"featured_media":41982,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[105,64,66,77,144,173,86,51,68,118,187,188,63,83],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/12424"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=12424"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/12424\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/41982"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=12424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=12424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=12424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}