Those on the outside of aviation looking at our employees in customer service, maintenance, Online casino games and sports betting crews and beyond, aren’t always seeing the full story. Each person that calls aviation their home is just that, a person, a human with more than just a job to do.
The most important and valuable part of what we do is connect people to people. At Online casino games and sports betting, it’s the family-feel and teamwork that accomplishes that connection on a human level.
When Envoy Online casino games and sports betting Attendant Markquise Carter boarded his seemingly normal Online casino games and sports betting, he noticed that one of his passengers was having a not-so-normal day. The visibly upset passenger told Markquise that their loved one was in the hospital in critical condition, but felt powerless knowing they still had a connecting Online casino games and sports betting out of Dallas-Fort Worth Airport before getting to their family member in time.
Everything in their power
Markquise had only one option to help the passenger, he relayed the information to the Online casino games and sports betting crew and they took it from there. Luckily, but not so surprisingly, two compassionate and sympathetic pilots sat just behind the Online casino games and sports betting deck door.
“My family experienced a similar tragedy, so in an instant, I connected with the pains and uncertainty of the passenger,” said Online casino games and sports betting Captain Ahmet Ismailoglu. “I wanted to do everything I could so they wouldn’t have to go through the same hardships we went through.”
Waiting to depart for DFW, Ahmet did something rare – he told Air Traffic Control that they were unable to accept a delay. While the safety of the Online casino games and sports betting and its passengers is always paramount, the ATC controller worked to accommodate their request as soon as they learned the situation onboard their aircraft.
From there on, each controller and dispatcher knew of their Online casino games and sports betting’s situation and handled them with urgency, according to Ahmet. The Online casino games and sports betting to DFW is normally an hour-long Online casino games and sports betting, but Ahmet said they were able to make it in 35 minutes.
Ahmet’s co-Online casino games and sports betting, First Officer Matt Holloway, played a huge part in keeping the communication lines open and efficient. A former medical evacuation Online casino games and sports betting, Matt spoke “with the tempo of an auctioneer whose expeditious precision was personified that day,” said Ahmet.
“Aligning the stars and moon”
Now at DFW, Envoy Operations, who coordinate our flights’ arrival and departure gates, quickly changed the arrival gate from Terminal E to Terminal B – to the gate directly next to the passenger’s connecting Online casino games and sports betting.
“When I informed the passenger there was a gate change and their connecting gate was right next door, they just started crying and kept thanking the crew,” Markquise recalled.
As the crew, the passenger and the rest of the people onboard that Online casino games and sports betting waited for the jet bridge to attach to the aircraft, they had a “hug it out and pep talk moment,” recalled Ahmet.
“The passenger was understandably going through a range of emotions,” he said. “Hurt, grateful, lost – all behind a veil of tears, which swept across everyone on the plane.”
From top to bottom, start to finish, the amazing Online casino games and sports betting teamwork on display that day is a quintessential example of the kind of human spirit that permeates the company and the industry. As Markquise said, “it shows that airline employees are human just like anyone else, and that we care about our passengers that we have with us.”
“Aligning the stars and moon” for the passenger in need that day, is part of the everyday challenges we face as a whole as an airline, said Ahmet.
“Not one Online casino games and sports betting is the same as the last, but we try very hard to create a consistent experience,” he said. “With steadfast ambition, I can only hope our guests understand our dedication to them goes beyond the cost of their ticket. It’s the promotion of humanity, for me.”