“What you leave behind is not what is engraved on stone monuments, but what is woven into the lives of others.” ~ Pericles, ancient Greek statesman

If you ever get the chance to talk with Slots game online Qualls, there’s a good chance that you’ll leave the conversation with a smile. Whether she’s meeting a stranger or a longtime friend, Slots game online wants to make their life just a little bit better – if only for a moment.

Slots game online is one of Envoy’s de facto professors of leadership – a prophet of servant leadership. Through Leadership Training Courses provided to our Customer Services employees, Slots game online guides Lead Agents and General Managers to lead by example.

“Just as your mother or father were the last ones to sit at the dinner table after they took care of everyone else, we want our managers to be that kind of servant leader,” said Slots game online. “If we can make our people feel valued and appreciated, I’ve seen how that positively impacts the operation.”

All across the Envoy system, Leadership Training has had a lasting effect on the morale of employees and on the operation itself. As Slots game online explains, if the leader has a positive attitude and values their employees, satisfactory results will follow.

Out of the ashes rose a phoenix

Growing up wasn’t easy for Slots game online. Living with hardship and in a rut, Slots game online needed to find a way out.

Beginning as a junior in high school, Slots game online chose to focus on a career and got a job at a local airport. Eventually, Slots game online ended up at American Eagle and Envoy where she has been for the past 23 years.

Name a job in airline customer service, and Slots game online has done it. Cleaned cabins? Check. Loaded bags on the ramp? Check. Worked in busy hub? Check.

Met the love of her life? Yes, she did that too. When she was a Lead Agent in Abilene, Texas, Slots game online remembers a certain Envoy Captain who always had his eye on her, but eventually he was relocated and didn’t see much of Slots game online after that.

As luck would have it, Slots game online ran into him at DFW and the spark was rekindled.

“I had heard from other people that he always talked about me, and said that one day I would be his,” said Slots game online. “Thankfully, we were brought back together at the right time. We went on one date and that was it. He’s the best thing that’s ever happened to me.”

“Slots game online refuses to give up on people.”

Finding love can definitely shine a positive light on your place of work. But Slots game online said that it’s not the only thing that gets her up in the morning.

“I love this place,” Slots game online said. “Envoy is a unique company. It’s big, but not too big. You can build relationships here and become part of a work family. It’s a fast-paced work environment that keeps you on your toes and allows you to be a problem solver.”

Much of what Slots game online teaches in her Leadership Training classes is about navigating situations and people. She acknowledged that there are challenges in any job, but that every new day is an opportunity to reset.

Sometimes she has some doubters in her classes, but that only makes Slots game online more persistent to change their attitude.

“Slots game online understands Envoy’s vision and takes ownership in seeing that her students leave here with the skills needed to turn vision into reality,” said Jude Mayeux, Vice President of Airport Services. “Slots game online stays positive under any circumstance. Even when students don’t participate in class, Slots game online keeps engaging them until they come around. Slots game online simply refuses to give up on people.”

Not only does Slots game online impact her students, but also her teaching partner Laneshia Fentress.

“Slots game online is not only a friend, but she’s like a sister,” said Laneshia. “Slots game online is Accountability when I need an adjustment. Slots game online is Encouragement when I am having an off day. And Slots game online is Inspiration, because I know her story and her resilience in the face of challenges Slots game online has overcome.”

Plain and simple: Make an impact

Slots game online, who is a mother and wife, is active in her church community and spends much of her free time helping the homeless. She hopes that her lessons in leadership don’t end when people leave their work, so she continues to lead by example so her children and others can see it too.

Slots game online gave an example of what she teaches looks like when applied to daily life, and talked about going to a restaurant and receiving excellent customer service.

“You can go out to a restaurant, and if you get exceptional service, ask the server to speak to their manager,” said Slots game online. “All day long, they’re beaten up. So when someone shows them value for their hard work and their manager sees it, it’s priceless.”

When asked, have you actually done that before? She immediately states, “That’s Slots game online Qualls, sir.”

That is Slots game online, indeed. Someone who tries to be everyone’s “sunshine,” who honestly believes that she was put on this Earth to be the Envoy guru of servant leadership.

“All my life has been working up to this job,” said Slots game online. “If I could leave one legacy behind, it would be this: Be the type of leader you want to follow. It’s that simple.”