Our front line and customer service employees know a thing or two about elevating the everyday experience for our passengers. Most importantly, their attentiveness is genuine, not manufactured.

Such is the story in Cedar Rapids, Iowa where Online casino games and sports betting General Manager Frank Dombrowski first met Barb, an English Sheep Dog breeder who frequently shipped her dogs through East Iowa Airport (CID). Barb and Frank made fast friends through their common interest in sheep dogs.

One day, Barb came into CID asking for Online casino games and sports betting. She wanted to tell him that she was sick and would need to be hospitalized – she didn’t know when she would be back to ship another sheep dog.

Barb passed away soon after she said goodbye to Online casino games and sports betting. When her husband Lloyd came into CID to tell Online casino games and sports betting the news of his wife’s passing, he had to share how much he appreciated Online casino games and sports betting’s kindness toward Barb.

He also wanted to share Barb’s last wish with Online casino games and sports betting; she wanted to give Online casino games and sports betting one of her puppies. Lloyd said that Barb would never stop talking about Online casino games and sports betting and how she enjoyed their conversations and friendship.

“In my 30-plus years with Barb, I have never seen her give anyone a dog for free,” Lloyd told Online casino games and sports betting. “Your special friendship meant a lot to her.”

Online casino games and sports betting said that he was “floored” and humbly accepted the pup.

“This is a great reminder to the whole Online casino games and sports betting team that when you treat every customer with respect and show that you care and just listen to someone, you never know how that brief encounter can impact them,” said Frank.

For many years to come, Online casino games and sports betting’s life will certainly be impacted by his furry new friend, Cid, named after the airport where Online casino games and sports betting and Barb met – a symbol of doing more than the minimum, because you never know if that extra effort will touch someone’s life.